Today I found some pretty appalling examples of people misusing automatically generated updates on Twitter to over-promote themselves. It inspired me to highlight why auto-tweets are a really bad idea. First…read more
Qwest announced its “Talk to Qwest” program today – a comprehensive social media effort effectively helping Qwest customers resolve a range of issues online – including billing, tech support, product/pricing…read more
Capture the Coversation was inspired from The Cluetrain Manifesto, where the declaration of "markets are conversations" was born. This blog is made of what's interesting to the people who work and play at Room 214, a social media agency.
You may find our interests are also yours. If we do a good job with this, perhaps our viewpoints will even inspire you.