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Identifying Social Influencers: How to Begin?

by lmeyers
published 08/05/11

categorized as: Strategy
tags: , , , ,

If you are starting to consider or have begun an influencer marketing strategy for your company brand, starting this strategy can be daunting. Who are these influencers and how do they get so popular? More importantly, how do you even begin to find them? These are two questions that we receive from clients on a day-to-day basis.  Because influencer marketing is such a important and ever-growing marketing method, we thought we’d give you a little insight into how we begin this process for many different kinds of brands and how you can apply it to your successful initiative.

What Attribute is Your Brand Looking for?

One of the first steps is to understand the method of influence people can have. After reviewing these, you can better identify which segment you’d like to pursue, culling down the numbers significantly. For instance, Ed Keller and Jon Berry, authors of the ‘The Influentials’ identify five key attributes:

Activists (Specialized): these are the active members of a topic/brand/community who entice people to take a certain action or get involved. If you need this person to incite action in others, activists will help drive response.

Connected (Broad Stroke): influencers who have sizable numbers of connections across the social networks. If you are looking for sheer volume of brand impressions this can be a powerful attribute.

Impact (Trust and Aspiration): these people influence others by being reputable by many and are trusted. If you are looking to build brand goodwill or trust with your customers, this validation from a trusted source can help.

Active Minds (Professional Dilettantes): these people are jack-of-all trades because they have influence across many different topics. These influencers can be helpful if you have many products and the audiences are segmented differently.

Trend Setters (Early Adoption): these people are ahead-of-the game and can influence others before an idea/product is popular. This can help build early excitement and credibility for your brand or product.

After reviewing these, which do you believe will have the greatest impact on your customers?  Looking at the attributes should help you start to understand who you need to pursue and the impact that they will have.

Where Does Your Target Audience Hangout?

Selecting one or multiple channels is another big factor in the social influence equation.  This is where your demographics and existing research comes in. Using this information will help you determine the best method to reach your customer.

For instance say you own a company that makes products geared toward boys aged 13-17.  Based on those demographics, what channel is best to reach them? Where do they hang out online? Where is it likely that an influencer could reach them? You can probably have a gut feeling about this, but make sure to double check the statistics of the channel to confirm your assumption.

Selecting the best channel to reach your target audience will help you identify the major players in that space.

Which Numbers Matter for Social Influence?

This depends on each social channel you have selected, so let’s give you a breakdown of the numbers to look for on the top three most popular social networking sites (in terms of size):

Facebook & Twitter: Fortunately, there is a handy-dandy tool called Klout that will calculate several variables of influence for you, on a rating of 1-100. Best practice dictates that a score above 50 is usually a good influencer. When you are searching for particular topics within Facebook and Twitter, note certain people and double-check their Klout.

YouTube: While many people don’t think about this as a Social Network, it actually is ranked #2 in terms of size and activity. Look for activity in a influencer’s channel:  comments on a video, responses to comments, subscribers vs. subscribe ratio.  This will show you how this person’s content is received, whether they are popular and if they engage with their community.

Other Social Networking Sites: Look for engagement factors, not just sheer size of community: discussions, comments, sharing. Look at how an influencer responds to commentary; are they helpful and problem-solution oriented? Do they suggest further action? What kind of information do they share? (Links, suggestions, products).

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This process can feel like an extremely overwhelming funnel: taking hundreds of millions of people and figuring out who is a best fit for you. Using these guidelines should help you understand how to take the top of this funnel and scale it down in order to find the best influential fits for your company.



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