06 Dec 2010
When talking to potential clients about the impact of social media on their sales and marketing efforts, I often find myself addressing the question, “how does social media fit into the sales funnel?” Social media brings transparency to the sales process along each step of the funnel: AWARENESS Your company can join the conversation already happening about your brand or industry online to relate to and educate consumers. You can make recommendations to people looking for more information, thank happy customers, and rectify the situation with unhappy customers all within the public platforms where people already spend time. Your company can also use tools to monitor the conversation and reach out to potential prospects. Through this, you can make prospects aware of the product and/or service your company offers to help them meet their goals. PROSPECTS After the prospect is in your funnel, the company can build trust by providing…
...Continue Reading
25 Mar 2010
It’s a frequent question I hear: “Who Should Own Social Media?”
Three Common Reasons for Social Media
In our experience at Room 214 we typically see three major reasons organizations dive into social media:
1. Product Development/Feedback
2. Sales/Marketing/Brand
3. Customer Service
Each one of those “reasons” requires its own cast of characters to “own” the process. In addition – each carries unique key performance indicators to measure the health and success of the project. Because function-specific business goals, community value and KPI’s are all different – it’s critical for anyone heading social media efforts in a particular channel to have a clear understanding of the impact measures.
...Continue Reading
08 Jan 2010
Why Hello There Hi, I’m Lauren, the newest addition to the Room 214 team. As the company’s new research maven, I’ll frequently share my thoughts about all things social media and WOM. I’m looking forward to opening up some conversations with our readers about the way that you and I view and understand the ever-changing online world. As this is my first proper post for Room 214, I’ve done a lot of thinking about the concept of voice in a company blog. I’ve spent the whole week obsessing over this post. What should I say? What do you, the reader, feel like reading? Will you connect with me? Will you comment? How does one begin the practice of being a consistent, passionate blogger for her company? I began to search around. Forming a Relationship Spend some time Googling best practices for corporate blogs and you’ll find an overwhelming amount of…
...Continue Reading
03 Sep 2009
Mc Hammer is a guy who really understands social media. He really lives and breaths this stuff. This week he spoke at Harvard for the Gravity Summit on social media, which was streamed on CNN.com/live. What really caught my attention was this: He was asked to speak at the conference via Twitter DM. He accepted the offer, and flew himself out to speak. If that doesn’t tell you how seriously he takes his tweeting, consider this: Someone asked him if he was affected by Twitter’s outage a few weeks ago, he responded by asking if that person was affected by waking up in the morning. The man follows 30,000+ people, so he of course does not see every tweet. However, Hammer has several huge monitors at home so that he can see as much Twitter activity as possible. In fact, while promoting one of his projects, he randomly saw a negative comment come…
...Continue Reading
BrettGreene:
jo_rogel:
JamesOClark:
mountainkat:
JasonCormier: