07 May 2010
ROI is consistently the hot topic in social media. Everyone wants to know the magic formula, the mathematical equation that will produce (justify?) effective online efforts. Metrics in any program need to be focused on an end goal, and those end goals can normally be found in quarterly or yearly strategic business goals. This should come as no surprise; any marketing effort should be focused on driving a bottom line.
There are ways, however, to put some measurement into your online activity. Our Entertainment Group Practice Director, Wendy Hofstetter, came up with a way to get at this. This method takes the standard ROI analysis for a media buy (think banner ads), and applies it to social media efforts. You will be able to show how much your brand would need to spend in order to buy the equivalent amount of impressions you are generating in social media, and determine…
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08 Apr 2010
I usually watch T.V. with a laptop on my lap. Not just to email and Facebook, etc., but to cross-reference, check IMDB, and add a layer of data to the T.V. I am watching. Because of the work we do at Room 214, I’m keenly aware of drive-to-web tactics within shows, and thus often scope out network websites to see the kinds of additional show-related content they are offering.
Everybody’s Doing It
Based on a Nielsen report on this concept of media multi-tasking, which is now often referred to as three screens (television, Internet and mobile), you can see that I am not the only person engaging in such behavior. I enjoy the distinction between Internet use while watching T.V and T.V. watching while using the Internet. If asked to prioritize, which one would you pick as the primary?
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01 Jan 2010
Feelings and Marketing
In an excellent blog post this week, Brian Solis outlined his predictions for the role of a marketer in 2010. Out of eight high-level points, he made four that seemed particularly relevant to the building of strategy in a campaign:
• Listen to and engage customers one to one
• Build relationships and not campaigns
• Create experiences not impressions
• Earn media and not buy it
What he’s talking about here is a set of things I hear often. Listening. Engagement. Relationships. Experiences. I’d lump these under “feelings”, something that doesn’t mesh well with the traditional concept of measurement and ROI.
Measuring Intangibles
Just yesterday, Facebook rolled out some changes to Fan Pages that give a helpful boost to our effort to measure these intangible feelings. Fan Page administrators will now be able to get numbers on impressions for status updates. This means that we can gauge how many people see the information placed on a page through…
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20 May 2009
This has been somewhat of an anecdotal piece to many of our conversations about social media lately – so I’m sharing it. Given the countless layers of social media, it should be understood these keys are in the context of research, planning and measurement (not tactics).
Of course, many of our prospects and clients want to shoot straight for the tactics. Part of our responsibility is backing them out to the bigger picture of what the objectives are. Strategy follows, and only then are the tactics (and technology) addressed.
As practitioners we casually speak about listening, learning and engaging. The first two keys are specific to listening.
Here is Room 214’s take on it:
1. KEY Words: Those again? Yes. Keywords are not just for SEO and search marketing. In fact, most of today’s leading online business intelligence and social media monitoring tools are providing value initially based on keyword search queries. Even basic keyword analysis…
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