25 Mar 2010
It’s a frequent question I hear: “Who Should Own Social Media?”
Three Common Reasons for Social Media
In our experience at Room 214 we typically see three major reasons organizations dive into social media:
1. Product Development/Feedback
2. Sales/Marketing/Brand
3. Customer Service
Each one of those “reasons” requires its own cast of characters to “own” the process. In addition – each carries unique key performance indicators to measure the health and success of the project. Because function-specific business goals, community value and KPI’s are all different – it’s critical for anyone heading social media efforts in a particular channel to have a clear understanding of the impact measures.
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17 Feb 2010
Last week, I got a chance to attend the Digital Media symposium (DiMe) at the Boulder Film Festival. The symposium centered around a panel discussion with various people involved in the world of digital media. The panel included content creators (Disney, Serac Adventure Films, Riptide Games) programs for content creation (Google Sketchup. Kerpoof), a VC guy and a David Rolfe of CP+B. Bios for the panelists can be found here.
Expectations
Consumers expect free. If your content isn’t free, they’ll find it elsewhere. Mashable (via Nielsen) points out how cheap we’ve all become: “nearly eight out of every ten (79%) [consumers] would no longer use a web site that charges them, presuming they can find the same information at no cost.” If content is now ubiquitous, how could we consider charging for it?
The Story
Everyone kept talking about the story and how it’s the most important part of content creation. Key takeaway: it doesn’t matter how…
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15 Jan 2010
Here’s a look at a noteworthy online conversation that’s been everywhere this week. By now we all know about NBC’s very public fumble with their weeknight talk show hosts. I’ll admit that I don’t actually watch The Jay Leno Show or The Tonight Show (this of course is the exact reason that NBC is having issues in the first place). I have, however, been fascinated by the way this has spread online.
Supporters of Conan O’Brien have joined forces to (loosely) create Team COCO. This team has some major traction, and it’s all because Conan O’Brien’s core audience is a group of Facebooking, Youtubing, non-traditional TV watching 20-somethings like myself. What I find most interesting is that the online conversation, one large enough to effect a sea-change in the world of late-night, is being held almost entirely outside of the reach of Conan O’Brien, Jay Leno and NBC.
What has Conan done?
So…
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15 Oct 2009
**This article outlines a personal experience with a client, leading them from search marketing success into social media and word of mouth marketing. To respect their privacy, I will only refer to them as ‘The Client’.**
Five years ago, search engine optimization (SEO) and pay-per-click (PPC) advertising were only beginning to take shape as legitimate lead generation and marketing strategies. At the time, SEO and PPC were cutting edge marketing strategies – many brands and companies had heard the buzz surrounding SEO and PPC, but were unable to pinpoint strategy or purpose behind it.
Today, SEO and PPC have evolved into common marketing strategies for brands to place their marketing budget. Companies understand the huge opportunities that exist within search marketing for return on investment. Social media, conversely, exists much like SEO and PPC did five years ago. Companies and brands are keen to explore the social media space, but are often…
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